Privacy Policy

01.INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information:

• Full name
• Phone number
• Email address
• Street address, city, state, and ZIP Code
• Preferred appointment date and time
• Any other information you voluntarily provide

Vehicle Information:

• Vehicle year
• Make
• Model
• Vehicle condition
• Title and ownership status
• Vehicle Identification Number (VIN), when provided
• Vehicle photographs
• Pickup location and towing-access information
• Other details submitted in connection with a vehicle offer request

Communication Information:

• Phone call information
• SMS and text-message communications
• Email communications
• Chat communications
• Appointment requests
• Voice-assistant interactions
• Call recordings or transcriptions, when enabled and permitted by applicable law

Technical and Usage Information:

• IP address
• Browser type
• Device type
• Operating system
• Referring URL
• Pages visited
• Approximate location derived from an IP address
• Cookies, pixels, local storage, and similar technologies
• Advertising and analytics interaction data

02.HOW WE COLLECT INFORMATION

We may collect information when you:

• Complete a vehicle quote form
• Schedule an appointment
• Upload vehicle photographs or documents
• Call or text us
• Send us an email
• Interact with our automated vehicle-buying assistant
• Use a website chat or voice widget
• Submit a Facebook or other social-media lead form
• Interact with our advertisements
• Visit or navigate our website
• Communicate with a representative or participating buyer

03.HOW WE USE YOUR INFORMATION

We may use information to:

• Review a vehicle offer request
• Identify and evaluate a vehicle
• Contact you about your vehicle
• Coordinate an appointment, inspection, or pickup
• Verify ownership and available documentation
• Connect your request with an appropriate vehicle buyer
• Provide customer support
• Respond to questions
• Send appointment confirmations and reminders
• Send follow-up communications
• Improve our website, forms, communications, and customer experience
• Measure advertising and marketing performance
• Prevent fraud, abuse, and security incidents
• Comply with applicable legal obligations

04.ARTIFICIAL INTELLIGENCE AND AUTOMATED COMMUNICATIONS

We may use artificial intelligence and automated technologies to improve response times and assist with customer communications.

These technologies may include:

• AI-assisted phone calls
• Automated voice assistants
• Automated chat systems
• Automated SMS and text messages
• Automated email communications
• Appointment-scheduling assistance
• Conversation transcription and analysis

When you call us, use our website voice widget, submit a form, or otherwise contact us, your initial interaction may be handled by an automated or AI-assisted system.

Automated systems may ask questions about your vehicle, contact information, ownership documents, location, and appointment preferences.

You may request human assistance when it is available.

05.COMMUNICATION CONSENT

By submitting your contact information through this website, you agree that Junk Car Fast may contact you regarding your vehicle offer request, appointment, inspection, pickup, documentation, or related services.

Communications may include:

• Phone calls
• AI-assisted or automated calls
• SMS or text messages
• Emails
• Appointment reminders
• Follow-up messages

06.CALL RECORDING AND TRANSCRIPTION

Where permitted by applicable law, calls or voice interactions may be recorded, transcribed, or analyzed for:

• Quality assurance
• Customer support
• Training
• Fraud prevention
• Recordkeeping
• Service improvement

When required, notice or consent will be provided before recording.

07.APPOINTMENT SCHEDULING

Our website may allow you to request or schedule an appointment.

Appointment availability is not guaranteed until confirmed.

Information submitted through the scheduling process may be stored in our customer relationship management and scheduling systems.

08.COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

• Operate website features
• Remember preferences
• Analyze traffic and website usage
• Measure advertising performance
• Understand how visitors interact with our website
• Support remarketing and advertising campaigns
• Improve website functionality

These technologies may include:

• Browser cookies
• Pixels
• Local storage
• Session storage
• Analytics tags
• Advertising tags

You may manage cookies through your browser settings and, when available, through our cookie preference tools.

09.ANALYTICS AND ADVERTISING SERVICES

Depending on the tools enabled on this website, we may use services such as:

• HighLevel
• Phone, SMS, email, calendar, and voice-assistant service providers

These providers may collect or process information under their own privacy policies.

We should only display or activate tools that are actually used on the website.

10.HOW WE SHARE INFORMATION

We do not sell personal information for money.

We may share information with:

• Vehicle buyers
• Salvage yards
• Towing or pickup providers
• Customer relationship management providers
• Scheduling providers
• Phone, SMS, email, chat, and voice-assistant providers
• Analytics and advertising providers
• Website hosting and technology providers
• Professional advisers
• Government authorities when required by law

Information is shared only when reasonably necessary to process requests, communicate with users, operate the website, provide services, or comply with legal obligations.

11.DATA RETENTION

We retain information for as long as reasonably necessary to:

• Process vehicle requests
• Maintain business records
• Provide customer support
• Resolve disputes
• Prevent fraud
• Meet legal and regulatory obligations
• Enforce agreements

Retention periods may vary based on the type of information and the purpose for which it was collected.

12.DATA SECURITY

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the Internet, telephone network, or electronic storage system is completely secure.

13.YOUR PRIVACY CHOICES AND RIGHTS

Depending on applicable law, you may have the right to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of information
• Withdrawal of consent
• Restriction of certain processing
• Information about how data is shared
• Opt-out from certain communications

To submit a request, call or text us at:

(475) 265-5936

You may also use the Contact page on this website.

We may need to verify your identity before completing a request.

14.CHILDREN’S PRIVACY

This website and our services are intended for adults who are legally able to sell or arrange the sale of a vehicle.

We do not knowingly collect personal information from children under 13.

15.THIRD-PARTY LINKS

This website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of those third parties.

16.CONNECTICUT AND NEW YORK USERS

We currently serve vehicle sellers in Connecticut and New York.

Privacy rights may vary depending on your state of residence and applicable law.

We will respond to valid privacy requests as required by applicable law.

17.CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Any revised version will be posted on this page with a new Last Updated date.

Your continued use of the website after an update means that the revised policy applies to future interactions.

18.CONTACT INFORMATION